Package | Description |
---|---|
com.oracle.bmc.cims | |
com.oracle.bmc.cims.model | |
com.oracle.bmc.cims.requests | |
com.oracle.bmc.cims.responses |
Class and Description |
---|
IncidentResourceType
Details about the resource associated with the support request.
|
IncidentSummary
Details about the support ticket.
|
Class and Description |
---|
AccountItem
Details about the AccountItem object.
|
AccountItem.Builder |
ActivityItem
Details about the ActivityItem object.
|
ActivityItem.ActivityAuthor |
ActivityItem.ActivityType
The type of activity occuring on the support ticket.
|
ActivityItem.Builder |
ActivityItem.ItemStatus
Who updates the activity on the support ticket.
|
ActivityItem.ItemType |
Category
Details about the service category associated with the support ticket.
|
Category.Builder |
Classifier
Details about the incident classifier object.
|
Classifier.Builder |
Classifier.Scope
The scope of the service category or resource.
|
Classifier.Unit
The unit to use to measure the service category or resource.
|
CmosUserGroupInfo
Identifier and name of the technical support request’s user group (
userGroupId and userGroupName ). |
CmosUserGroupInfo.Builder |
Contact
Contact details for the customer.
|
Contact.Builder |
Contact.ContactType
The type of contact, such as primary or alternate.
|
ContactList
The list of contacts for the ticket.
|
ContactList.Builder |
ContextualData
Information collected from user context during ticket creation.
|
ContextualData.Builder |
CreateAccountItemDetails
Details about the issue that the account support ticket relates to.
|
CreateAccountItemDetails.Builder |
CreateCategoryDetails
Details for creating the category of the support ticket.
|
CreateCategoryDetails.Builder |
CreateIncident
Details gathered during the creation of the support ticket.
|
CreateIncident.Builder |
CreateIssueTypeDetails
Details for creating the issue type of the support ticket.
|
CreateIssueTypeDetails.Builder |
CreateItemDetails
Details gathered during ticket creation.
|
CreateLimitItemDetails
Details about the service limit increase request.
|
CreateLimitItemDetails.Builder |
CreateResourceDetails
Details about the resource that the support ticket relates to.
|
CreateResourceDetails.Builder |
CreateSubCategoryDetails
Details for creating the service subcategory of the support ticket.
|
CreateSubCategoryDetails.Builder |
CreateTechSupportItemDetails
Details about the issue that the technical support ticket relates to.
|
CreateTechSupportItemDetails.Builder |
CreateTicketDetails
Details relevant to the support ticket.
|
CreateTicketDetails.Builder |
CreateTicketDetails.Severity
The severity of the support ticket.
|
CreateUserDetails
Details for creating a new user.
|
CreateUserDetails.Builder |
ErrorCode
Service error codes that can be returned from the API calls.
|
Incident
Details about the support ticket.
|
Incident.Builder |
IncidentResourceType
Details about the resource associated with the support request.
|
IncidentResourceType.Builder |
IncidentSummary
Details about the support ticket.
|
IncidentSummary.Builder |
IncidentType
Details about the incident type associated with the support ticket.
|
IncidentType.Builder |
IssueType
Details about the issue type associated with the support ticket.
|
IssueType.Builder |
Item
Details about the item object.
|
LifecycleDetails
Information about the current status of the ticket.
|
LifecycleState
The current state of the ticket.
|
LimitItem
Details about the LimitItem object.
|
LimitItem.Builder |
LimitItem.LimitStatus
The status of the request.
|
ProblemType
The kind of support ticket (type of support request).
|
Resource
Details about the ticket item object.
|
Resource.Builder |
Scope
The scope of the service category or resource.
|
ServiceCategory
Information about the support ticket classifier.
|
ServiceCategory.Builder |
Services
List of Service Categories of a Service for MOS Taxonomy.
|
Services.Builder |
SortBy
The field to sort by.
|
SortOrder
The sort order to use to query support ticket lists, either ascending (
ASC ) or descending
(DESC ). |
Status
Details about the status of the support ticket.
|
Status.Builder |
SubCategories
List of subcategories under a service.
|
SubCategories.Builder |
SubCategory
Details about the service subcategory associated with the support ticket.
|
SubCategory.Builder |
SubComponents
List of subcomponents under a subcategory.
|
SubComponents.Builder |
SubscriptionInfo
Note: Objects should always be created or deserialized using the SubscriptionInfo.Builder . |
SubscriptionInfo.Builder |
TechSupportItem
Details about the TechSupportItem object.
|
TechSupportItem.Builder |
TenancyInformation
Details about the tenancy.
|
TenancyInformation.Builder |
Ticket
Details about the ticket created.
|
Ticket.Builder |
Ticket.Severity
The severity assigned to the ticket.
|
TimeZone
The list of timezones supported by the Support Management API.
|
Unit
The unit to use to measure the service category or resource.
|
UpdateActivityItemDetails
Details for updating the support ticket activity.
|
UpdateActivityItemDetails.ActivityType
The type of activity occurring.
|
UpdateActivityItemDetails.Builder |
UpdateIncident
Details about the support ticket being updated.
|
UpdateIncident.Builder |
UpdateItemDetails
Details for updating an item.
|
UpdateResourceDetails
Details about updates to the resource.
|
UpdateResourceDetails.Builder |
UpdateTicketDetails
Details about the ticket updated.
|
UpdateTicketDetails.Builder |
User
Details about the user.
|
User.Builder |
ValidationResponse
The validation response returned when checking whether the requested user is valid.
|
ValidationResponse.Builder |
Class and Description |
---|
CreateIncident
Details gathered during the creation of the support ticket.
|
LifecycleState
The current state of the ticket.
|
ProblemType
The kind of support ticket (type of support request).
|
SortBy
The field to sort by.
|
SortOrder
The sort order to use to query support ticket lists, either ascending (
ASC ) or descending
(DESC ). |
UpdateIncident
Details about the support ticket being updated.
|
Class and Description |
---|
Incident
Details about the support ticket.
|
IncidentResourceType
Details about the resource associated with the support request.
|
IncidentSummary
Details about the support ticket.
|
ValidationResponse
The validation response returned when checking whether the requested user is valid.
|
Copyright © 2016–2024. All rights reserved.