Package com.oracle.bmc.cims.model

Class Summary

Class	Description
AccountItem	Details about the AccountItem object.
AccountItem.Builder
ActivityItem	Details about the ActivityItem object.
ActivityItem.Builder
Category	Details about the service category associated with the support ticket.
Category.Builder
Classifier	Details about the incident classifier object.
Classifier.Builder
CmosUserGroupInfo	Identifier and name of the technical support request’s user group (userGroupId and userGroupName).
CmosUserGroupInfo.Builder
Contact	Contact details for the customer.
Contact.Builder
ContactList	The list of contacts for the ticket.
ContactList.Builder
ContextualData	Information collected from user context during ticket creation.
ContextualData.Builder
CreateAccountItemDetails	Details about the issue that the account support ticket relates to.
CreateAccountItemDetails.Builder
CreateCategoryDetails	Details for creating the category of the support ticket.
CreateCategoryDetails.Builder
CreateIncident	Details gathered during the creation of the support ticket.
CreateIncident.Builder
CreateIssueTypeDetails	Details for creating the issue type of the support ticket.
CreateIssueTypeDetails.Builder
CreateItemDetails	Details gathered during ticket creation.
CreateLimitItemDetails	Details about the service limit increase request.
CreateLimitItemDetails.Builder
CreateResourceDetails	Details about the resource that the support ticket relates to.
CreateResourceDetails.Builder
CreateSubCategoryDetails	Details for creating the service subcategory of the support ticket.
CreateSubCategoryDetails.Builder
CreateTechSupportItemDetails	Details about the issue that the technical support ticket relates to.
CreateTechSupportItemDetails.Builder
CreateTicketDetails	Details relevant to the support ticket.
CreateTicketDetails.Builder
CreateUserDetails	Details for creating a new user.
CreateUserDetails.Builder
Incident	Details about the support ticket.
Incident.Builder
IncidentResourceType	Details about the resource associated with the support request.
IncidentResourceType.Builder
IncidentSummary	Details about the support ticket.
IncidentSummary.Builder
IncidentType	Details about the incident type associated with the support ticket.
IncidentType.Builder
IssueType	Details about the issue type associated with the support ticket.
IssueType.Builder
Item	Details about the item object.
LimitItem	Details about the LimitItem object.
LimitItem.Builder
Resource	Details about the ticket item object.
Resource.Builder
ServiceCategory	Information about the support ticket classifier.
ServiceCategory.Builder
Services	List of Service Categories of a Service for MOS Taxonomy.
Services.Builder
Status	Details about the status of the support ticket.
Status.Builder
SubCategories	List of subcategories under a service.
SubCategories.Builder
SubCategory	Details about the service subcategory associated with the support ticket.
SubCategory.Builder
SubComponents	List of subcomponents under a subcategory.
SubComponents.Builder
SubscriptionInfo	Note: Objects should always be created or deserialized using the SubscriptionInfo.Builder.
SubscriptionInfo.Builder
TechSupportItem	Details about the TechSupportItem object.
TechSupportItem.Builder
TenancyInformation	Details about the tenancy.
TenancyInformation.Builder
Ticket	Details about the ticket created.
Ticket.Builder
UpdateActivityItemDetails	Details for updating the support ticket activity.
UpdateActivityItemDetails.Builder
UpdateIncident	Details about the support ticket being updated.
UpdateIncident.Builder
UpdateItemDetails	Details for updating an item.
UpdateResourceDetails	Details about updates to the resource.
UpdateResourceDetails.Builder
UpdateTicketDetails	Details about the ticket updated.
UpdateTicketDetails.Builder
User	Details about the user.
User.Builder
ValidationResponse	The validation response returned when checking whether the requested user is valid.
ValidationResponse.Builder

Enum Summary

Enum	Description
ActivityItem.ActivityAuthor
ActivityItem.ActivityType	The type of activity occuring on the support ticket.
ActivityItem.ItemStatus	Who updates the activity on the support ticket.
ActivityItem.ItemType
Classifier.Scope	The scope of the service category or resource.
Classifier.Unit	The unit to use to measure the service category or resource.
Contact.ContactType	The type of contact, such as primary or alternate.
CreateTicketDetails.Severity	The severity of the support ticket.
ErrorCode	Service error codes that can be returned from the API calls.
LifecycleDetails	Information about the current status of the ticket.
LifecycleState	The current state of the ticket.
LimitItem.LimitStatus	The status of the request.
ProblemType	The kind of support ticket (type of support request).
Scope	The scope of the service category or resource.
SortBy	The field to sort by.
SortOrder	The sort order to use to query support ticket lists, either ascending (ASC) or descending (DESC).
Ticket.Severity	The severity assigned to the ticket.
TimeZone	The list of timezones supported by the Support Management API.
Unit	The unit to use to measure the service category or resource.
UpdateActivityItemDetails.ActivityType	The type of activity occurring.