Class ServiceCloudChannel


  • @Generated(value="OracleSDKGenerator",
               comments="API Version: 20190506")
    public final class ServiceCloudChannel
    extends Channel
    The configuration for a Service Cloud agent channel.
    Note: Objects should always be created or deserialized using the ServiceCloudChannel.Builder. This model distinguishes fields that are null because they are unset from fields that are explicitly set to null. This is done in the setter methods of the ServiceCloudChannel.Builder, which maintain a set of all explicitly set fields called ServiceCloudChannel.Builder.__explicitlySet__. The hashCode() and equals(Object) methods are implemented to take the explicitly set fields into account. The constructor, on the other hand, does not take the explicitly set fields into account (since the constructor cannot distinguish explicit null from unset null).
    • Method Detail

      • getDomainName

        public String getDomainName()
        The domain name.

        If you have access to Oracle B2C Service, you can derive this value from the URL that you use to launch the Agent Browser User Interface. For example, if the URL is sitename.exampledomain.com, then the host name prefix is sitename and the domain name is exampledomain.com.

        If the channel is connecting to Oracle B2C Service version 19A or later, and you have multiple interfaces, then you must include the interface ID in the host (site) name . For example, for the interface that has an ID of 2, you would use something like sitename-2.exampledomain.com.

        Returns:
        the value
      • getHostNamePrefix

        public String getHostNamePrefix()
        The host prefix.

        If you have access to Oracle B2C Service, you can derive this value from the URL that you use to launch the Agent Browser User Interface. For example, if the URL is sitename.exampledomain.com, then the host name prefix is sitename and the domain name is exampledomain.com.

        If the channel is connecting to Oracle B2C Service version 19A or later, and you have multiple interfaces, then you must include the interface ID in the host (site) name . For example, for the interface that has an ID of 2, you would use something like sitename-2.exampledomain.com.

        Returns:
        the value
      • getUserName

        public String getUserName()
        The user name for an Oracle B2C Service staff member who has the necessary profile permissions.
        Returns:
        the value
      • getClientType

        public ServiceCloudClientType getClientType()
        The type of Service Cloud client.
        Returns:
        the value
      • toString

        public String toString​(boolean includeByteArrayContents)
        Return a string representation of the object.
        Overrides:
        toString in class Channel
        Parameters:
        includeByteArrayContents - true to include the full contents of byte arrays
        Returns:
        string representation